All Rights Reserved, This is a BETA experience. Problem is — both hard copy letters that I received in the mail were threatening — insulting — and just an outright slap in my face. See his response below. Most of Bank of America's staff members have been working from home. Since then, Bank of America has become the second-largest banking institution in the U.S. after JPMorgan Chase. Mobile banking and ATMs are still available. The farm was that path and we have been blessed ever since. "What does that mean?" Days turned into weeks, which turned into months and many banks remained closed to the public. Bank of American hasn't made any announcements regarding its imminent closure. J.P. Morgan Chase is "temporarily" closing 1,000 bank branches, or 20% of its locations, effective Thursday amid growing coronavirus concerns. I am an economist at Boston University, a Fellow of the American Academy, an NBER Research Associate, and President of Economic Security Planning, which markets maxifi.com, maximizemysocialsecurity.com, and analyzemydivorccesettlement.com -- all financial planning tools. Updated: 6:13 PM EDT Jul 6, 2020 Bank of America announced Monday that it has temporarily closed approximately 50 branches in Central Florida due to the coronavirus pandemic. ", Update: Even after escalating this and getting the answer that this was all a huge mistake and that "we’re back to normal," I received a follow-on letter dated June 30, 2020 that, in bold letters, stated "We’ve closed the above account" and that "[a]t this time, any remaining balance won’t be returned to you. Follow me on twitter @kotlikoff, Circle me on Google , check out my website, kotlikoff.net, and ask me Social Security questions by clicking Ask Larry at the bottom of www.maximizemysocialsecurity.com. An OECD Tax Reform Project Update, It’s IRS 1099 Time, Beware New Gig Form 1099-NEC, Gig Workers Could Get A Nasty Surprise This Tax Filing Season—Particularly On State Returns. But it was the generic customer service line which "demanded" that I provide an account number. ", When the first "real" employee answered, I was given a gruff answer that my accounts were closed… And? Sections. I pointed out that I was taking a deliberate four pronged approach: 1) executive escalation including letters to both the CEO and investor relations 2) communication with Congressman Jody Hice, GA 10th District 3) formal complaints to the bank regulatory agencies and 4) public forums and news outlets to spread awareness. Bank of America said the purpose is to care for the well-being of employees. Even worse was the literal threat that "This may affect your ability to open an account at other financial institutions for up to five years. Bank of America has closed dozens of branches across Central Florida, including 12 local area branches in Volusia and Flagler counties, according to the … According to Haggerty, "These temporary closures occur in areas where foot traffic is low, or when staffing is not sufficient for all to remain open...When a center closes, we work to reopen it as soon as possible...Clients also always have the ability to transact most financial needs through our ATM network, mobile and online banking.". Study / October 19, 2020 How America Banks ... Failed Bank List This list includes banks which have failed since October 1, 2000. Capital One. Published: Jul. It is backbreaking work and very costly, but the goal was to create a working farm that will serve as our legacy. Originally, I’m a "city boy from Chicago" but after I graduated from West Point in 1985 and served five years in the Army at Fort Stewart, Georgia, I decided that, for the sake of my family, I would get out of the service. I did an interview with a local consumer investigator from our TV station today. Three local Bank of America locations temporarily close amid coronavirus spike (WITN) By Staff. 2020 Elections. Bank of America is one bank where people can access their unemployment money. In short, the byzantine system that protects companies like Bank of America has been corrupted and perverted. I was able to push enough buttons to get past that layer of security and have someone answer the phone. Over the last 12 months, U.S. banks and thrifts have closed 3,109 branches while opening 1,001. Consumers want to know if their money is still safe. Which means even more pressure on branches and staff. While branches are closing, Bank of America's CEO Brian Moynihan has committed to no layoffs — or furloughs — in 2020 companywide. Some people will always prefer to deal with cash, checks, or speaking to a physical person compared to digital banking. Many residents have reached out to News Channel 3 about this concern along with the trouble of using the ATM machines. The company has 1,720 fewer branches than it did in June 2008. Obviously, I did not find this to be an acceptable answer so I asked to escalate it further. Bank of America temporarily closes 50 Central Florida branches amid coronavirus pandemic By Austin Fuller, Orlando Sentinel 7/6/2020 Protests: … He said it's likely because it ties into another story he did where the stakes were much higher — some $90k "impounded" in a similar set of circumstances. As of Nov. 30, there were 87,411 active bank and thrift branches in the U.S. Bank of America says it has more than 150 branches open across Los Angeles. I received an email address to which I could capture and share my rants. Again, if historical patterns persist, we estimate the U.S. Bank National Association branch at 3525 West 63rd Street in Chicago, Illinois has a … ... "Closing branches … Bank of America was formed through NationsBank's acquisition of BankAmerica in 1998. I will get my money back and end my relationship with them but what about the "common man? Bank of America's vast network of branches fell to 4,411 at the end of June, compared with 4,542 a year ago. TAMPA, Fla. - One of the nation's largest banks is temporarily closing dozens of locations around Florida because of coronavirus concerns. Bank of America is closing 16 local branches—10 percent of its area footprint—in July. We moved to the outskirts of Atlanta and my wife and I raised our daughter while I worked in and around the restaurant industry on the technology side. Updated Mar 18, 2020; Posted Mar 16, 2020 . After my column appeared, I received one email after another written by business owners who experienced the same nightmare. After a very tense conversation, I was told I could escalate it to the Office of President and was transferred. Last week, I received the following from Jim Thiele. Dr. Kotlikoff, It is unreal. As branches open, more workers are returning to the field. Bank of America will continue to devote the necessary resources to help ensure your personal safety, while maintaining the services you count on. But I did call back 24 hours later and waited on hold again only to be told that my account was closed and that it was still under review. Colleen Haggerty, senior vice president of media relations for Bank of America, spoke about the temporary closures early on. At Bank of America, we can help you achieve your home ownership goals. And to wait on hold again to continue this abusive treatment? At the height of the COVID-19 pandemic, 150,000 Bank of America employees worked from home, which is … For the second straight year, we are the @GFmag Best Consumer #Digital Bank in the U.S. because of our client-first approach to innovation and commitment to making financial lives easier. I'm wondering if the Bank has returned the money it apparently confiscated from the other 147 complainants. Bank of America wants to devote all of the necessary resources to help ensure clients' and staff members' personal safety while maintaining all of its banking services. The bank closures include about 50 branches in … But what makes this not so funny was the letter I received last night (after fighting this with their pitiful customer support last week) where there was the line "... any remaining balance won't be returned to you." The bank did not provide a list of branches that will close Tuesday, ... Any branches that close or reduce services will say so here. To be clear, while some locations are closed, Bank of America customers can still access money through online banking, ATMs or other locations that remain open. Bank of America was been very responsive to the COVID-19 pandemic. Dear Larry, Knowing that you shared your own horrible experiences with getting a PPP loan through Bank of America, I wanted to share my own story as it relates to the other side of the funding machine. I then asked Jim to describe in detail exactly his experience. On June 26, Bank of America closed my two deposit accounts on suspicion of fraudulent activity. U.S. Find current open/close times and locations offering drive-thru or video-conferencing services. Three tries later and I was actually able to talk with someone who listened long enough to help. Six months later, many local Bank of America branches across the U.S. are still closed. Not too long ago there were issues in getting the SBA loans out to those that really needed the help given the COVID pandemic. I was told that this letter has been drafted and is in legal review. There's over $10,000 in funds received from an SBA loan (not PPP) but for agricultural folks like myself (130 acre farm with black angus cattle) and now I'm being told it's been "seized?" With bank branches closing due to the coronavirus (COVID-19) threat, cash from the ATM is only one of your secure options. America's Top Givers: The 25 Most Philanthropic Billionaires, EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Tax Court's New Document System Achieves New Low In Transparency, IRS Rolls Out Online Option For Submitting Authorization Forms, Here’s What You Need To Know About The Earned Income Tax Credit In 2021, Tax Refund Chart Can Help You Guess When You’ll Receive Your Money In 2021, New Year, New Tax Rules? Bank of America Private Bank is a division of Bank of America, N.A., Member FDIC and a wholly owned subsidiary of Bank of America Corporation. Most of the funds were used to increase medical response capacity, address food insecurity, and boost access to learning in the wake of nationwide school closures. The representative struggled to explain why — reading cryptic notes on screen stating that there was "a mismatch in the data" on my account and it was flagged. Updated: July 7, 2020 10:13 AM EDT Several Bank of America branches in Southwest Florida are closing due to COVID-19, but some ATMs at the locations will remain open. But, with the COVID pandemic and a general economic downturn, we needed help to continue operations and were pleased to qualify for a small SBA loan. By now, I had plenty to share and did so in several carefully constructed emails to plead my case. Shutting down branches allows traditional banks to cut costs. Fast forward 30 years and I am still happily working to support the restaurant industry, but I saw that we needed a way to keep the family connected and revert to a simpler way of life. As soon as I get this letter, I am going to withdraw my funds, close my accounts, and head to a local bank where I can see where my money is going. ... 2020. U.S. banks and thrifts continued closing branches across the U.S. in November, shuttering 268 locations while opening just 54, according to S&P Global Market Intelligence data. The planned … I wrote about a case I knew — my own. Tax Pros, Leave Your Bad Habits Behind You. But wait… My account was closed and the system did not recognize that number. Opinions expressed by Forbes Contributors are their own. Jim was able to get his money back. Full disclosure — I went to West Point and have always tried to live above the line when it relates to integrity so you can imagine this was quite the shock. Bank of America has closed some of its locations temporarily. Comerica: Branches … Part 3: Competence - You Need It. On June 10, my SBA loan request was funded by direct deposit from the Treasury to my Bank of America deposit account. Now, we see financial institutions reaping billions of dollars in fees for processing loans to only their "best" customers. Recent books: Get What's Yours – The Secrets to Maxing Out Your Social Security Benefits (a NY Times Best Seller with Phil Moeller and Paul Solman), The Economic Consequences of the Vickers Commission, The Clash of Generations (with Scott Burns), Jimmy Stewart Is Dead, and Spend 'Til the End. With this in mind, we have temporarily closed some of our financial centers, which may result in longer wait times at other locations. I then wrote a column, copying some of these emails, and calling on BofA President, Brian Monyihan, to listen to the truly awful manner in which he and his colleagues were treating his customers, many, like me, who had been customers for decades. This shows that since March 1, 2020 there have been 147 complaints about Bank of America "closing checking accounts." This is my harrowing saga of getting the loan funded but then getting it illegally seized by the bank without due process, explanation, or cause. I live in Orangevale and the only branches … On June 26, Bank of America sent a letter stating that they closed my account without any explanation and that "Our decision to close your account is final and may affect your ability to open an account with us in the future." In fact, the bank's website shows a clear desire to keep its customers connected during this time. Win $1 Billion Mega Millions Lottery Jackpot, Pay Mega Taxes, I wrote about Bank of America's horrible handling, I then wrote a column, copying some of these emails. Bank of America has slowly reduced its branch network, which lowered the bank's non-interest expenses by 5 percent last quarter. Chase : The bank has closed 20% of its 5,000 branches and reduced hours. Wells Fargo, scrambling to cut costs and offset soaring legal expenses, plans to pull the plug on 800 more bank branches by 2020. © 2021 Forbes Media LLC. In reality, BofA has admitted that they made a mistake — but only because I have been calmly bellowing about this since I received the first letter on July 1. But…that is where the rest of the story begins. U.S. Bank will close more than 300 branches over the next two years as it adapts to the changing ways that people get services from it and other financial companies, executives said. Bank of America Corp. reports financial results Wednesday, April 15, 2020. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers. Ask Larry: Can My Wife Claim Social Security Spousal Benefits On My Record If She Files At 62? Once again I asked to speak to a supervisor who said that the investigation was still ongoing and that my funds were ‘being held in the back office’ pending this review. Politics ... and there's no immediate plan to close 10% of the bank's branches, said Bank of America spokesman James Mahoney. I also demanded a formal letter of release to ensure that their ability to harm my future banking capabilities is removed. Bank of America CEO Brian Moynihan said that the bank won't have layoffs during the COVID-19 pandemic. At the height of the COVID-19 pandemic, 150,000 Bank of America employees worked from home, which is about 72 percent of its total workforce. MLPF&S makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation. I found out that it's the CFPB that is the right agency for these types of complaints. To find a list of financial centers that are open, click HERE. ", Knowing that this had to be a mistake, I called Bank of America and faced the gauntlet of customer no-service options with a variety of messages stating that "We are experiencing high call volumes. When I asked for the "executive relations department" I was then transferred to a black hole. When the COVID-19 pandemic started, it wasn't unusual for people to walk up to their local bank and discover that the doors were at least temporarily locked. There was no answer so I asked to speak to a supervisor who also treated me as a likely criminal. The Charlotte, North Carolina-based bank shuttered nearly 40 locations … In other words, instead of dealing with the problem, the agent who answered simply punted me off somewhere else in the Bank of America universe. I then asked Jim to describe in detail exactly his experience. Really? https://t.co/DeftzhtMmO pic.twitter.com/JIieWMpbyf. I asked. Turns out they were completely wrong and have since apologized. BlackBerry and Baidu Target Autonomous Driving Safety Market, Biden's Plan to Take U.S. Fleet Electric Renews Interest in EV Stocks, Epic Games Is Private, Valuation Nears Publicly-Traded Companies, Shipping Container Stocks Are on a Dip, Might Be Worth the Buy. However, like many companies that deal with the public, Bank of America is being cautious about how many employees and customers are allowed in its brick-and-mortar locations. Bank of America is also the eighth-largest bank in the world. Bank of America customer service information is designed to make your banking experience easy and efficient. So, why is the second-largest bank in the U.S. locking the doors on so many of its branches? Most of Bank of America's staff members have been working from home. The decision was made to protect the health and safety of the bank staff. The number of bank branches peaked at 100,000 in 2009, falling below 88,000 last year, according to the FDIC. Back in April, I wrote about Bank of America's horrible handling of Payroll Protection Loans. Several Bank of America branches in Florida will temporarily close due to the spike in coronavirus cases. Finally, she did agree to submit my account back to the analyst for "further review.". Capital One: 341 branches are open, while 120 locations and all Capital One Cafes are closed. I have a similar story but it's really another case of "bad behavior" and I was wondering if you had heard of this new wrinkle recently. The virus restrictions have taken hold just as banks face record-low interest rates and higher loan losses. This experience worries me enough to want to tell others to watch out and to prompt our elected officials to probe a bit deeper into their nefarious intentions. Dozens of Central Florida Bank of America branches close due to coronavirus 60 branches closed amid COVID-19 spike Published: July 6, 2020, 9:24 pm Updated: July 7, 2020, 6:11 am Capitol One has closed the following branches in the following locations until further … A wholesale exodus may be the only thing that will get Brian Monyihan and his colleagues to understand that they can't keeping treating their customers with utter contempt and indifference and expect to stay in business. ... Colonial Bank: Montgomery: AL: 9609: Branch Banking & Trust Company, (BB&T) August 14, 2009: Dwelling House Savings and Loan Association: Morgan Stanley and Citigroup also promised not to have layoffs during the coronavirus outbreak. My name is Jim Thiele and we own a small 130-acre farm an hour south of Atlanta, Georgia, where we raise Black Angus cattle. That's a 28% drop. ORANGEVALE, Calif. — Today's Why Guy question from Greg Jourden, who asks, "Why is Bank of America closing so many of their branches now? Right now, in-person banking isn't as possible as it used to be, but times are changing. If You Don’t Have It - Get It. With several banks closing up and moving to an all-digital model, time will tell if Moynihan is able to keep his word. Bank of America hours have been updated due to the coronavirus. Jim, as he writes, is leaving Bank of America as soon as possible. If you want to try to get there directly it's from the official site, then the third tab: Data & Research: https://www.consumerfinance.gov/, This shows that since March 1, 2020 there have been 147 complaints about Bank of America "closing checking accounts.". Of course I fully expected that someone would call me back and tell me that it was all just a mistake but when I asked about this, the supervisor laughed and said no and that I would simply have to call back tomorrow. Facebook Share. You may opt-out by. ", I am an economist at Boston University, a Fellow of the American Academy, an NBER Research Associate, and President of Economic Security Planning, which markets maxifi.co. Maybe? Click arrows next to headers to sort in Ascending or Descending order. Over the past six years, my son-in-law and I have worked hard to reclaim the soil from timberland by digging out stumps, smoothing and plowing the soil, and planting pastures. The company shifted 72 percent of its total workforce to a work from a home model and pledged a robust $100 million commitment to support communities facing challenges due to the COVID-19 outbreak. I've demanded (and gotten them to agree) to put in writing that this was an error on their part. Dr. Kotlikoff, I read your Forbes article on the issues related to the PPP Loan — especially related to the experience with Bank of America. Search The home-buying process can be exciting, whether you are considering new or existing homes or … But to add insult to injury, for small business owners like myself that did get funded, there is another trap looming right around the corner. Filed today and saw that there's a database of complaints that yield this information. I jumped on the chance to plead my case, knowing that this was my chance to tell my story and get someone to listen. Bank of America is closing some of its Orlando-area branches temporarily due to the Covid-19 pandemic. U.S. Bank, which was founded in Oregon and based in Portland until 1997, will close nine branches in Oregon outside the metro area, five of which will close … He's going to let me know if the story gets picked up. Bank of America spokesperson. 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